Payment and Cancellation Guidelines

Payment:

Payment for any of our tours is expected in our office no later than (60) sixty days prior to tour departure. If the tour departs within (60) sixty days of booking payment is due within (10) days of booking reservation.

Payments should be sent to the following address:
Gold Crown Travel & Tour
4016 Windham Woods Ct. S.E.
Cedar Rapids, IA 52403

Checks should be made payable to Gold Crown Travel & Tour.

Transportation:

Transportation on all of our tours is based on the provision of a 47-56 passenger motor coach.

Occasionally due to limited participation in a particular tour it will be necessary to reduce the size of our transportation equipment to a 15 passenger van. Although our vans are very comfortable they are not restroom equipped. Customers will be notified of any change in transportation equipment prior to the tour. No tour cost adjustment will be made as a result of equipment modification.

Cancellations:

Occasionally it is necessary to cancel a tour due to lack of customer interest and participation.

Customers will be advised of tour cancellations no later than one week prior to the tour date.

Occasionally an event will be cancelled or delayed by the promoter, this happens primarily due to inclement weather. In this case we will work with the promoters within their cancellation, or raincheck policy. Usually the promoter will issue a “raincheck” to be used for a future event. If a customer cannot attend the rain date the cost of the event will be forfeited by the customer. If the motor coach leaves its terminal and the event is cancelled in route no refunds can be made and the promoter’s cancellation policy will apply

One day tours:  No refund within (14) fourteen days of tour date. Passenger needs to find own replacement.
Multiple day tours:  Refunds (30) thirty days before tour date. No refunds within (29) twenty nine days of tour date. Passenger needs to find own replacement.